Return and Exchange Policy

. المدة الزمنية

٢. حالة المنتج

٣. مصاريف الشحن واللوجستيات (لكل محافظات مصر)

٤. استرداد الأموال والمدفوعات

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• 6-Day Window: You can request a return or exchange within 6 days from the exact date your DRPD package is delivered.
• Manufacturing Defects: In compliance with Egyptian Consumer Protection regulations, the return window extends up to 30 days only if the item has a verified manufacturing defect.

• Original State: Garments must be unworn, unwashed, unaltered, and placed back in their original DRPD packaging with all product tags firmly attached.
• Hygiene Restrictions: Due to health standards, items such as underwear, swimwear, and socks cannot be returned or exchanged.
• On-the-Spot Inspection: We highly encourage you to check the fit and quality while the courier is at your door. If you choose to reject the entire order on the spot, you only pay the shipping fee directly to the courier.

• Change of Mind / Size Swap: If you request an exchange for a different size, color, or item via our website or Instagram within the 6 days, you will cover the standard shipping fee for your governorate.
• DRPD Errors: If we send you the wrong item, incorrect size, or a defective product, DRPD will handle the exchange or return completely free of charge.

• Cash on Delivery (COD): For orders paid in cash, couriers do not hand out cash refunds. Instead, your money is securely sent electronically via InstaPay, Vodafone Cash (or any mobile wallet), or Bank Transfer within 3 to 5 business days after we inspect the returned item.
• Website Card Payments: Refunds for online credit card transactions will be reversed directly back to the original card. This typically takes 7 to 14 business days, depending on your bank's regulations.
• Sale & Promotional Items: Items bought during sales can be exchanged for a different size or model within the 6-day period, but monetary refunds will strictly match the actual discounted price paid at checkout.